1. Introduction
At Fideconsulting, accessible from https://www.fideconsulting.ma, our main priority is the privacy of our visitors and clients. While our primary business is consulting, this document also outlines how we handle data related to our recent integration of WhatsApp Business communication services.
2. Information We Collect
- Log Files: Like most professional sites, we follow a standard procedure of using log files to analyze trends and administer the site. This includes IP addresses, browser types, and date/time stamps—none of which are linked to personally identifiable information.
- Cookies: We use “cookies” to optimize your experience by customizing our web page content based on your browser type.
- WhatsApp Data: When you use our WhatsApp features, we collect your business phone number, WhatsApp Business Account (WABA) IDs, and authentication tokens required to facilitate the integration.
3. WhatsApp Business Integration Disclosures
As we have integrated the WhatsApp Business Cloud API (Meta), specific data handling rules apply:
- Data Access: Our platform accesses your WhatsApp Business Account (WABA) to sync messages, manage templates, and send campaigns on your behalf.
- Data Use: We use this data strictly to provide the messaging services you requested within your CRM and to improve our technical support.
- Data Sharing: Your data is shared with Meta (the API provider) to facilitate the delivery of your messages. We do not sell or share this data with third-party advertisers.
4. Compliance with Moroccan Law 09-08
In accordance with Moroccan Law 09-08, we ensure that:
- Consent: By using our services, you hereby consent to our Privacy Policy. For WhatsApp messaging, we require explicit opt-in before sending any automated campaigns.
- Data Rights: You have the right to access, rectify, or delete your data at any time.
- Retention: We only retain your data for as long as necessary to provide our consulting and communication services.
5. Terms of Use (EULA)
By using the Fideconsulting website and our WhatsApp integration tools, you agree to be bound by our Terms of Use. These terms include provisions related to licensing, restrictions on misuse of the API, and our limited liability as a service provider.
6. Contact Information
For any inquiries regarding your privacy or to exercise your data rights, please contact our legal department at: khalid.debbarh@fideconsulting.ma